What You Need for Direct Deposit
| Information | Where to Find It | Example |
|---|---|---|
| Transit (branch) number | Bottom of cheque, online banking | 00123 |
| Institution number | Bottom of cheque, online banking | 004 (TD) |
| Account number | Bottom of cheque, online banking | 1234567 |
| Account type | Chequing or savings | Chequing |
How to Provide This Information
| Method | How | Best For |
|---|---|---|
| Void cheque | Write “VOID” on a blank cheque and give it to the requester | Traditional; still widely accepted |
| Direct deposit form | Download from online banking (PDF) | No chequebook needed |
| Online banking screenshot | Print or email account details page | Quick; some employers accept this |
| Bank letter | Request a confirmation letter from your bank | Formal verification |
| PAD form | Pre-Authorized Debit form (standard format) | Business and utility setup |
Setting Up Direct Deposit by Situation
For Your Paycheque (Employer)
| Step | Action |
|---|---|
| 1 | Ask your employer or HR department for a direct deposit enrollment form |
| 2 | Provide a void cheque or direct deposit form from your bank |
| 3 | Fill out the employer’s form with your banking details |
| 4 | Submit to payroll department |
| 5 | Direct deposit starts within 1–2 pay cycles |
For CRA Payments (Tax Refunds, CCB, GST/HST Credit)
| Method | Steps |
|---|---|
| My CRA Account (online) | Log in → “Direct deposit” under “Manage” → Enter banking info → Confirm |
| Phone | Call 1-800-959-8281 → Verify identity → Provide banking info |
| By mail | Complete Form T1-DD → Mail to your Tax Centre |
| Through your bank | TD, RBC, BMO, Scotiabank, CIBC offer CRA direct deposit setup through their online banking |
For CPP, OAS, and EI
| Method | Steps |
|---|---|
| My Service Canada Account | Log in → “Direct deposit” → Enter banking info |
| Phone | Call Service Canada at 1-800-277-9914 |
| In person | Visit a Service Canada Centre with your banking info and ID |
Setting Up CRA Direct Deposit Through Your Bank
| Bank | How to Enroll |
|---|---|
| TD | EasyWeb → Pay Bills → Add CRA as payee → Set up direct deposit |
| RBC | RBC Online → CRA Direct Deposit under Profile |
| BMO | BMO Online → Profile → CRA Direct Deposit |
| Scotiabank | Scotia Online → Profile → Direct Deposit for CRA |
| CIBC | CIBC Online → Profile → CRA Direct Deposit |
| Tangerine | Tangerine app → Settings → CRA Direct Deposit |
| Simplii | Simplii app → Profile → CRA Direct Deposit |
Split Direct Deposit (Multiple Accounts)
| Feature | Details |
|---|---|
| What it is | Sending portions of your pay to different accounts |
| Example | 80% to chequing, 20% to savings or TFSA |
| How to set up | Ask your employer; not all payroll systems support splits |
| Automatic savings | Great way to “pay yourself first” without thinking about it |
| CRA benefits | CRA direct deposit goes to one account only |
Troubleshooting Direct Deposit
| Problem | Cause | Solution |
|---|---|---|
| Deposit not received on pay day | Processing time for new setup | Wait 1–2 pay cycles; check with employer |
| Deposit went to wrong account | Incorrect banking info provided | Verify transit, institution, and account numbers |
| CRA payment not deposited | Direct deposit not yet active | Cheque may be mailed instead; update CRA info |
| Deposit returned/rejected | Account closed or frozen | Confirm account is open and in good standing |
| Split deposit not working | Employer payroll limitations | Not all employers support split deposits |