What is a Record of Employment (ROE) in Canada?

A Record of Employment is a document your employer must issue whenever an interruption of earnings occurs — such as when you are laid off, quit, or have a significant reduction in hours. Service Canada uses it to determine EI eligibility. Employers are legally required to issue it within five calendar days of the interruption.

What if my employer won't give me my ROE?

You can apply for EI without the ROE by selecting "applied for but not yet received" on your application. Service Canada will contact your employer directly. You can also report a failure to issue a ROE to Service Canada or file a complaint with your provincial employment standards office.

How long does an employer have to issue a ROE in Canada?

Employers must issue the ROE within five calendar days of the interruption of earnings, or within five calendar days of the end of the pay period in which the interruption occurred. Delays beyond this are a violation of federal regulations.

Can I still get EI if I don't have my ROE?

Yes. Apply for EI without waiting for the ROE. Select the option indicating you requested but have not received it. Service Canada can access electronic ROEs directly from most large employers. Your claim will not automatically be denied for a missing ROE.

What happens if my employer gives me a wrong reason on my ROE?

The reason code on your ROE affects your EI entitlement. If your employer enters an incorrect code — for example, dismissal for cause instead of layoff — you can ask Service Canada to investigate. Bring any written documentation showing the actual reason for your departure.

My Employer Won't Give Me a ROE: What To Do in Canada

A Record of Employment (ROE) is one of the most important documents you receive when employment ends. If your employer refuses to issue one or is delaying, you have options — and you do not have to wait before applying for EI.

The short answer

Apply for EI now even without the ROE. Service Canada has procedures for exactly this situation. Separately, you can force your employer’s hand through Service Canada or a provincial employment standards complaint.

What a ROE is and why it matters

The ROE is a federal document that tells Service Canada:

Your insurable earnings over the past 52 weeks or since your last ROE
The reason your employment ended (the “reason code”)
Your last day of work and first day of interruption

Service Canada uses this to calculate whether you qualify for EI, how many weeks you can receive benefits, and your weekly benefit amount.

When your employer must issue the ROE

Situation	Deadline to Issue ROE
Layoff, termination, or end of contract	Within 5 calendar days of interruption
Leave of absence (maternity, sick, etc.)	Within 5 calendar days of the end of the pay period
Employer request from Service Canada	Within 5 days of receiving the request

Most ROEs are now issued electronically through the employer’s payroll system.

Step 1: Apply for EI immediately

Do not wait for the ROE. Apply at canada.ca/ei within four weeks of your last day of work. On the application, when asked about your ROE:

Select “Applied for but not yet received”
Service Canada will access your electronic ROE directly or contact your employer

Waiting can delay or reduce your benefits — the clock starts from your last day of work, not from when you receive the ROE.

Step 2: Request the ROE in writing

Send your employer a written request (email is fine) asking them to issue the ROE immediately and noting the legal five-day requirement. Keep a copy. This creates a record of your request and the date.

Step 3: Report the non-issuance to Service Canada

If your employer still does not issue the ROE, contact Service Canada at 1-800-206-7218 and report that your ROE has not been issued. They can contact your employer directly and compel issuance.

Step 4: File a provincial employment standards complaint

Failure to issue a ROE may also be a violation of provincial employment standards regulations. File a complaint with your provincial employment standards office to create additional pressure.

Common ROE reason codes and what they mean for EI

Code	Reason	EI Impact
A	Shortage of work / layoff	Eligible for regular EI
D	Illness or injury	Eligible for sickness benefits
E	Quit	Generally not eligible unless just cause
M	Dismissal	Depends on circumstances
N	Leave of absence	Eligible if qualifying leave
P	Parental leave	Eligible for parental benefits

If your employer codes your ROE incorrectly — for example, putting “quit” when you were let go — request a correction. Bring any written documentation (termination letter, emails) to Service Canada.

What the ROE cannot be used for

Your employer cannot legally withhold the ROE as leverage in a dispute over pay, equipment return, or any other matter. Withholding a ROE is a violation of federal employment insurance regulations and may result in fines.

Key takeaway

Apply for EI today — do not wait for the ROE. If your employer refuses to issue it, report this to Service Canada. The system is designed to handle exactly this situation.