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CRA Phone Number and Contact Information 2026

Updated

CRA Phone Numbers

Personal Tax Inquiries

Service Phone Number
Personal taxes 1-800-959-8281
TTY 1-800-665-0354
International 1-613-940-8495 (collect calls accepted)

Business Tax Inquiries

Service Phone Number
Business inquiries 1-800-959-5525
GST/HST inquiries 1-800-959-5525
Payroll inquiries 1-800-959-5525
TTY 1-800-665-0354

Benefits and Credits

Benefit Phone Number
Canada Child Benefit (CCB) 1-800-387-1193
GST/HST credit 1-800-387-1193
Canada Workers Benefit 1-800-959-8281
Climate Action Incentive 1-800-387-1193
Disability Tax Credit 1-800-959-8281
CDCP (Dental Care Plan) 1-833-537-4342

CRA My Account Issues

Issue Number
Login problems 1-800-959-8281
Security codes 1-800-959-8281
Account verification 1-800-959-8281
Update information 1-800-959-8281

Other CRA Lines

Service Phone Number
RRSP/TFSA 1-800-959-8281
FHSA inquiries 1-800-959-8281
Tax refund status 1-800-959-1956
Report fraud/scams 1-888-495-8501
Charities 1-800-267-2384
Collections 1-888-863-8662

CRA Phone Hours

During Tax Season (February – April)

Day Hours (Local Time)
Monday 8am – 9pm
Tuesday 8am – 9pm
Wednesday 8am – 9pm
Thursday 8am – 9pm
Friday 8am – 9pm
Saturday 9am – 5pm
Sunday Closed

Outside Tax Season (May – January)

Day Hours (Local Time)
Monday – Friday 9am – 5pm
Saturday Closed
Sunday Closed

Statutory Holidays

CRA phone lines are closed on federal statutory holidays.

Tips for Reaching CRA Faster

Best Times to Call

Time Wait Time
Mid-afternoon (2-4pm) Shortest
Tuesday – Thursday Better than Mon/Fri
Mid-month Better than month start/end
Outside tax season Much shorter waits

Worst Times to Call

Time Why
9-10am Monday Everyone calling after weekend
Tax deadline week Extreme volumes
After CRA mailings Everyone calling about letters
First of month Benefit payment questions

Use the Call-Back Service

When available, the CRA offers an automated call-back option:

  1. Wait for the prompt
  2. Enter your phone number
  3. Hang up and wait
  4. CRA calls you back when an agent is free

This is often faster than holding.

CRA My Account

Online Services

Service Available Online
View tax returns ✅ Yes
View NOA ✅ Yes
Update address ✅ Yes
Update direct deposit ✅ Yes
View T4/T5 slips ✅ Yes
RRSP/TFSA room ✅ Yes
Benefit payment dates ✅ Yes
Request reassessment ✅ Yes

My Account Troubleshooting

Issue Solution
Forgot user ID Use “Forgot user ID” recovery
Locked out Wait 24 hours or call CRA
Can’t verify identity Call 1-800-959-8281
MFA code not received Check spam, try again, or call
New to My Account Register at canada.ca/my-cra-account

My Account Login Methods

Method How It Works
CRA user ID/password Direct CRA login
Sign-in partner Bank login (TD, RBC, etc.)
GCKey Government-wide credentials

Written Correspondence

Mailing Address (Tax Returns)

For most Canadians:

Province Address
ON, NL, PE, NS, NB, QC Sudbury Tax Centre, PO Box 20000, Station A, Sudbury ON P3A 5C1
AB, BC, SK, MB, YT, NT, NU Winnipeg Tax Centre, PO Box 14001, Station Main, Winnipeg MB R3C 3M3

Notice of Objection Mailing

Chief of Appeals Canada Revenue Agency [Address based on province]

Fax Numbers

Service Fax
T2201 (DTC) 1-705-671-3994
General correspondence Varies by tax centre

In-Person Tax Services Offices

Finding a Location

Visit canada.ca/cra-offices or call 1-800-959-8281 for nearest office.

What You Can Do In-Person

Service Available
Submit documents ✅ Yes
Ask questions ✅ Yes
Verify identity ✅ Yes
Get forms ✅ Yes
File taxes ❌ No (use free tax clinics)

Appointments

Many services require appointments. Call ahead or book online where available.

Automated Phone Services

1-800-959-1956 (Refund Status)

Available 24/7 to check:

  • Refund status
  • Expected payment date
  • If return was received

TIPS (Tax Information Phone Service)

Service Number
General tax info 1-800-267-6999
Available 24/7

Pre-recorded information on common topics.

What to Have Ready When Calling

Document Why Needed
SIN Verify identity
Date of birth Verify identity
Address on file Confirm account
Recent NOA Reference amounts
Tax year in question Specify inquiry
Previous line assessed For specific questions
Notice/letter (if applicable) Reference number

Reporting Scams and Fraud

CRA Scam Reporting

Type How to Report
Phone scams 1-888-495-8501
Email phishing Forward to [email protected]
Identity theft 1-800-959-8281
Suspected fraud 1-888-495-8501

Signs of a Scam

Red Flag Explanation
Threatening arrest CRA doesn’t threaten jail by phone
Demanding gift cards CRA never asks for gift card payment
Requesting Bitcoin Not a legitimate payment method
Asking for SIN via email CRA won’t request this by email
Calling from weird number Check against official numbers

Key Contact Summary

Need Number
Personal taxes 1-800-959-8281
Business taxes 1-800-959-5525
Benefits (CCB, GST) 1-800-387-1193
Refund status 1-800-959-1956
Report scams 1-888-495-8501

Key Takeaways

  • Main personal tax line: 1-800-959-8281
  • Best time to call: mid-afternoon, Tuesday-Thursday
  • Use My Account for most tasks — faster than calling
  • Call-back service saves hold time when available
  • Have your SIN and recent NOA ready before calling
  • During tax season, expect extended hours but longer waits
  • Never give personal info to unsolicited callers claiming to be CRA